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Always Show Gratitude: The Ultimate Power Move

Podcast: Who We Are at NC Trailers - Thrive Together

BLOG: Always Show Gratitude: The Ultimate Power Move

Gratitude. It’s the simplest power move you can make, yet it’s often the most overlooked. At NC Trailers, one of our core values is Always Show Gratitude — not just when things are going well, but especially when the chips are down. Why? Because gratitude isn’t just about being polite — it’s a game-changer for our business, relationships, and success. Let’s break it down.

Lead with Gratitude, Every Day

It’s easy to get caught up in the grind, but here’s the truth: if you’re not showing appreciation daily, you’re missing out on the most powerful tool for building loyalty, trust, and teamwork. Whether it’s saying, “Thank you for your business,” or telling a coworker, “Good job,” those simple words can transform the entire vibe. Gratitude doesn’t just make you feel good—it makes the person receiving it feel seen and valued. And when people feel valued, they show up harder.

Tip: Greet every customer and team member you see. Even if you’re slammed, take a moment. A quick “Hello, have you been helped?” or “Thanks for being here” makes all the difference.

Make Gratitude a Habit

Want to know the secret to keeping gratitude top of mind? Make it a habit. Whether it’s journaling five things you’re grateful for every day or simply making it a point to appreciate one person in every meeting, gratitude should be part of your daily routine. It’s not just a nice-to-have — it’s a core leadership strategy. People stick around where they feel appreciated. And as Oprah Winfrey said, "Be thankful for what you have; you'll end up having more."

Challenge: Start a gratitude journal. Write down five things you’re thankful for every day for five days. You’ll be surprised how quickly your perspective shifts.

Genuine Interest Changes the Game

Want to build trust faster? Become genuinely interested in others. Dale Carnegie nailed it: “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get people interested in you.” Ask questions, learn about your coworkers or customers, and listen. You’re not just building rapport — you’re laying the foundation for trust and deeper relationships.

Pro Tip: Next time you talk to a team member or customer, don’t just rush to the next task. Ask them how they’re doing, and how their week’s going, and really listen. It’s not just small talk — it’s a powerful way to connect.

Smile, Even When It’s Hard

Life doesn’t always go our way. Sometimes, you’re hit with a wave of problems — deadlines, customer complaints, personal stress — but here’s the thing: smiling through the tough stuff is a game-changer. It sends a signal to those around you that no matter how challenging the day gets, you’re ready to handle it with positivity. And that energy? It’s contagious.

Mindset Shift: Next time things aren’t going your way, smile. Remember, happiness is a choice that requires effort, but it’s worth it.

Beat the Customer to the Follow-Up

Want to know if you’re winning the customer service game? It’s simple — did you follow up with the customer before they followed up with you? In the service industry, follow-up is the name of the game. It’s what separates average businesses from great ones. At NC Trailers, we don’t wait around to hear from the customer. We’re on it. And we’re on it fast. If you see a customer wandering around the lot, don’t wait for them to approach you — greet them with a smile and ask how you can help.

Say “Thank You” and “Good Job”

These are magic words in any business. People want to feel appreciated. And it’s not just about saying it once in a while — it’s about making it part of your daily routine. Studies show that 79% of people who leave their jobs cite a lack of appreciation as a major reason for quitting. That’s a huge number. So, what’s the takeaway? Show recognition. Say “thank you.” Tell someone they did a good job. It costs you nothing, but it’s priceless to the person receiving it.

Pro Tip: Every week, shout someone out in your meetings for something they did well. Tie it to our core values. This builds a culture where recognition becomes contagious.

Story Time: Gratitude in Action

Let me share a quick story. A few months back, a friend of mine was visiting our office. He stood outside on the lot for just a few minutes before his appointment. During that time, three different team members walked by and asked him, “Good morning, have you been helped?” He was blown away by the attention and care he received, and this guy met with businesses all day long.

That’s the power of showing gratitude through action. Every customer matters. Every person who steps onto our lot should feel like they’re the most important person in the world. Why? Because without them, we don’t have a business. And that’s something we should never take for granted.

Final Thought: Gratitude Is a Power Move

Gratitude is not about being soft or a pushover. It’s about building relationships, trust, and loyalty. It’s about becoming the kind of leader or team member people want to work with. When we show gratitude, we create an environment where people thrive. And that’s what NC Trailers is all about — thriving together.

So, here’s the challenge: Every day, find a way to show genuine appreciation to someone — whether it’s a coworker, a customer, or a vendor. Say thank you, smile, ask them how they’re doing, and mean it. Watch how it changes your day, and theirs.

We don’t just talk about gratitude — we live it. Every day. Let’s keep building this culture of appreciation and see how far it takes us.

About the Author

Hi, I’m Johnny Shelton with NC Trailers, the #1 rated trailer dealer in the Carolinas. With over 300 trailers in stock, we’ve proudly served contractors, adventure seekers, and everyone in between since 1996. Having sold and serviced over 10,000 trailers, we’re grateful for the trust our customers have placed in us. We’re committed to using our experience to help you succeed in all your trailer and towing needs. Let’s thrive together!

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First Last N.
12:41 13 Apr 25
Nctrailers Team are awesome !!! Sam the sales representative was very helpful on the phone and when I should up on site. Shanice with my contract. Tammy explaining each process during the DMV registration and paperwork. Ryan was very patient in the pouring rain preparing and getting me connected to the truck and doing the safety checks 5 times to make sure no issues. Thanks nctrailers of Thomasville for professionalism and attention to detail. I definitely be seeing you guys in a few months for a car trailer .
Desiree B.
18:02 12 Apr 25
Had the pleasure of buying our first trailer for our new business from them this weekend. And let me say I can’t say enough about this company. From the first call with Donna, till we drove off the lot hooked up, they were absolutely amazing! Their inventory is intensive yes, but the customer service is extraordinary! Our purchase experience start with a transfer to Zach who was welcoming and extremely knowledgeable! Shancie took care of the financing and made everything so easy and simple, and Tammy was fast with our paperwork! Noah and Ryan went above and beyond for the install and hookup of all the accessories we choose! These folks are the best around and hire the most wonderful crew! Highly recommend them for any trailer purchase or service needs!
Mitch O.
12:47 12 Apr 25
I would like to take a minute and recognize several people at NC trailers. From the start it was Zach & Sam in sales which went above and beyond the process of helping me pick the correct trailer and helping me complete all necessary paperwork when I was literally 1800 miles away driving down the road.

Shanice in financing made financing the trailer simple and quick, and behind the scenes Tammy in tag/title department was doing her magic so it all came together as one cohesive unit the day of picking the trailer up.

Speaking of picking up the trailer, Ryan & Noah truly went above and beyond expectations working in the pouring rain, while not compromising standards of making sure everything went smoothly and that I was hooked up correctly while taking the time to fully go over every aspect of the trailer and how to hook and unhook the trailer.

Tyler in Service & Parts was very helpful with information regarding the Gooseneck hitch for my next trailer.

Thank you to each Team member of NC trailers. I HIGHLY recommend this company to anyone needing a trailer.

So, if you need any type of trailer, accessory or even a repair, NC trailers should be your First and only stop. They truly make you feel like Family and the trailers are rated top in the Industry and priced very reasonably.

Head on over to NC trailers and get your trailer today. Tell them Mitch with a “M” not a “B” sent you, and you should receive an extra smile or two.
Anthony T.
21:34 10 Apr 25
Awesome place to do business!
Shaun O.
04:19 09 Apr 25
I have to say I had great experience with the staff at NCtrailers in Thomasville, NC. The staff up there were amazing. I had the pleasure of being David’s first sale for his new career dealing in this type of equipment. He has had many years in sales and it shows but he decided to venture into a new atmosphere of sales. Working through the contract side of things Shanice was very thorough and was able to give me all the details I needed. She was so inviting and made you feel comfortable through would could be a stressful process.

Tammy was a sweetheart with the tag and title paper work and talked me through all the necessary links and info I would need to setup the last little bit of info.

Ryan and Noah had me all hooked up and ready to go and even took the time to help me find a short in my connection on my truck so I would be comfortable knowing all the lights and everything worked properly on the new trailer.

All in all I had a great experience with the entire staff from parts to sales to service. I will most definitely be recommending them to anyone I know for their trailer needs.

Now wish me luck on my lawn care company venture.
Lawn Legends LLC.
Conard B.
14:22 07 Mar 25
The staff was very helpful and motivated I went back and forth with two trailers figuring prices and add ons they were very patient and provide me with two different layouts for two different prices. I finally made my decision. I would highly recommend for your next trailer go too NC trailer sales.
Keith B.
02:54 07 Feb 25
After searching many sites, I settled on calling NC Trailers of Thomasville, NC. Zach was very helpful over the phone answering my questions. After I decided on a trailer I drove 3 1/2 hours to arrive at their location only 30 minutes before they closed. They didn’t mind my late arrival or staying to complete the sale. I changed my mind on the trailer I wanted and Shaun was very quick to redo all the paperwork for the sale. Noah was also helpful in going over the trailer with me and answering questions I had. And thank you Tammy for saving me a trip to NCDMV, at NC Trailers they can do your DMV registration and you leave with tags already installed. The trailer pulled smoothly all the home.
Jenny D
00:33 11 Dec 24
Tyler at NC trailers was knowledgeable, helpful & communicated well. Tyler made getting the replacement part I needed hassle free. Thanks again!
Stephen J.
18:46 09 Dec 24
What a great place to purchase a trailer!! Such a huge inventory and very competitive pricing. My sales representative was Zach and he really went over the top to satisfy what I wanted. Shaun handled my contract and was super efficient as with Tammy, who handled my DMV paperwork. Many thumbs up to this great group!!
Thanks so very much!!
Frederick H.
10:06 07 Dec 24
Bought a Landscaping trailer from them 5 years ago. Great trailer! They service and have parts in stock! Went and seen Tyler for parts the other day and he's very knowledgeable and friendly. Would recommend these guys to anyone! Dec 2024 Update: This is my second review. Lol. I some new HD axles installed on a trailer back in the spring and they are holding up GREAT! Thanks Tyler again for your sales work and Wes for an amazing flawless install! Great knowledgeable crew here!
Stephanie N James R
03:44 07 Dec 24
This company was great! Zach showed us great options, and helped us pick the perfect trailer for our needs. Shawn explained all of the extra packages we could add to it, and finalized the contract. Tammy did a great job at making sure we had our title, tag,and registration taken care of. And, Ryan and Noah got us hooked up and ready to go. Because they have an on-site parts and service department they were able to install the needed brake controller the our truck wasn't equipped with. Wonderful place. Will definitely recommend!
william C.
20:34 27 Nov 24
This is my second Trailer I bought from NC Trailers. Everyone that helped me went above and beyond with their service.
Sales- Shancie
Finance- Shawn
DMV/paperwork- Tammy
Hookup-Ryan & Noah.
Their Service department helped me out a week later too.

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